Shipping Policy

Effective Date: 21/02/2026

Thank you for shopping with us! This Shipping Policy outlines how we handle order processing, shipping, delivery timelines, and related matters to ensure a smooth and transparent experience for our customers.

1. Order Processing Time

All orders are processed within [PROCESSING TIME – AS PER CONVIENANCE] after successful payment confirmation.

  • Orders are processed on business days only (excluding Sundays and public holidays).

  • Once your order is processed, it will be handed over to our delivery partner for shipment.

  • During peak seasons, sales, or promotional periods, processing times may be slightly extended.

You will receive a confirmation email once your order has been successfully placed.

2. Shipping Methods Available

We partner with reliable courier and logistics providers to ensure safe and timely delivery. Shipping methods may include:

  • Standard Shipping

  • Express Shipping (where available)

  • Surface or Air Freight (based on location and product type)

The available shipping method will depend on your delivery address and the nature of the product ordered.

3. Delivery Timeframes

Estimated delivery timelines depend on your location, parcel weight, and courier partner serviceability.

  • Orders are typically delivered within [Business Day – 1 day] from the date of dispatch (subject to courier network coverage).

  • Remote or rural locations may require additional time.

Please note that delivery timelines are estimates and may vary due to external factors such as weather conditions, transportation disruptions, or courier delays.

4. Shipping Costs

Shipping charges are calculated based on multiple factors, including:

  • Delivery address

  • Parcel weight and dimensions

  • Selected courier partner

  • Freight charges and transit time (TAT)

[SHIPPING COST depends on shipping address and parcels weight and delivery partner freight with TAT]

The final shipping cost, if applicable, will be displayed at checkout before payment confirmation.

5. Tracking Information

Once your order is shipped, you will receive:

  • A shipping confirmation email/SMS

  • Tracking ID or Airway Bill (AWB) number

  • Courier partner details

You can track your order using the tracking link provided in your confirmation message.

6. Delivery Issues and Delays

While we strive to ensure timely delivery, certain situations may cause delays, including:

  • Incorrect or incomplete shipping address

  • Customer unavailable at the time of delivery

  • Natural disasters or unforeseen events

  • Courier partner operational delays

If your package is delayed or marked as delivered but not received, please contact us immediately so we can coordinate with the courier partner and assist you.

We are not responsible for delays caused by incorrect address information provided by the customer.

7. International Shipping (If Applicable)

We may offer international shipping to selected countries. International shipping timelines and charges vary depending on:

  • Destination country

  • Customs clearance procedures

  • Import duties and taxes

Customers are responsible for any customs duties, import taxes, or additional charges imposed by their country’s regulations.

Delivery times for international orders may vary due to customs processing and local postal services.

8. Damaged or Lost Shipments

If you receive a damaged package:

  • Please record a video while opening the package (if possible).

  • Contact our support team within 24–48 hours of delivery.

In case of lost shipments, we will coordinate with the courier partner to investigate and provide a resolution as per our policy.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact our support team. We are here to help and ensure your order reaches you safely and on time.

We appreciate your trust in our store and are committed to delivering a reliable and transparent shipping experience.

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